The Special Educational Needs and Disability Code of Practice: 0 to 25 years

The SEND Code of Practice contains law as well as guidance on how and when a child or young person will need additional support:

SEND Code of Practice January 2015 (valid from 1 April 2015)

Special Educational Needs and Disability: A guide for parents and carers:

SEND guide for parents and carers

A series of leaflets explaining important changes to the SEN and disability support system, for children and young people:

Local Offer

Every local authority is responsible for writing a ‘Local Offer’ and making sure it is available for everyone to see.  It explains how the local authority is developing the way in which they support children and young people, aged 0-25, who have special educational needs and/or disabilities. 

The Wiltshire Local Offer helps parents, carers and young people to find out about the support and services available in their local area and how to access them.

For further information please visit:     

Local Offer leaflet


KIDS WISA (Wiltshire Independent Support and Advice) is the new SENDIAS service for Wiltshire (previously run by Action for Children). We offer free, independent and neutral information on Special Educational Needs and/or disabilities (SEND), and can give guidance to help young people with SEND and their parents/carers to make appropriate and informed choices relating to education, health and social care. 

How does the service work?

Our experienced team, based in Trowbridge, provides this individual support in a number of ways:-

  • We can discuss your views and concerns and support you to express them in writing. We can also facilitate meetings with school or the Local Authority.
  • We can help you to understand your rights in terms of SEND legislation.
  • We can assist you with forms, letter writing, and looking through reports and other paperwork in relation to your child’s education. 
  • We can support you around My Support Plans, My Plans (Education Health and Care Plans), and Annual Reviews. We can also advise around personal budgets and home schooling.
  • We can support you around the Appeals process and around mediation or tribunal.
  • We can facilitate meetings with Education Officers to try and resolve issues before mediation and tribunal.
  • We can signpost you to other services and organisations including the Wiltshire Parent Carer Council (WPCC) who may be able to support you, and talk to you about the Local Offer. We work closely with the WPCC to ensure parents and young people are given the opportunity to share their collective experiences to positively impact on decisions about local SEND services.
  • We can support you if your child is being excluded and has a Special Educational Need and/or disability.
How to access this service:

Parents and families can self-refer themselves to access this service using the contact details below.


Phone:       01225 307455





Location: White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ